Shipping & Delivery

  • All products are shipped within a maximum of 2 business days.
  • We provide tracking information for all orders.

Refunds

  • If your order is lost or not delivered, we will refund your payment within 15 business days, provided the tracking confirms non-delivery.
  • Refunds are not available for reasons not based on product issues (e.g., change of mind without valid reason).

Returns

  • If you received a defective or incorrect item, please contact us at contact@zouff.com within 7 days of delivery.
  • We do not accept returns for reasons unrelated to product quality or shipping errors.